As a Housekeeping Support Hero your role is to assist housekeeping to maintain the high levels of cleanliness that are set at the house. In addition to the tangible effect of a clean and hygienic environment, there is also the intangible effect of helping to create and maintain the safe and homely environment for families. This is a very important role!
Housekeeping Support Heroes are needed every day from 10am – 1pm to help at both our Auckland Houses.
Your tasks include:
The Ronald McDonald House Whānau Room in Auckland is located inside Starship Hospital and provides short-stay bedrooms for caregivers of critically ill children. The Whānau Room is also a space of respite for families who are staying with their child on the ward. It is a quiet day lounge to relax and unwind in a calm and friendly space.
As a volunteer in our Whānau Room, you will regularly be around families facing extremely difficult circumstances. You must be comfortable supporting people during stressful times and must be able to stay calm, warm and compassionate.
Whānau Room Support Heroes are generally needed every day with 2 shifts available, 10.30am – 1pm or 5pm – 8pm.
Your tasks include:
The Auckland Domain House can quickly become a hive of activity, so it is important to always have a team member at reception to welcome families and visitors. This is a varied role which involves answering the phones, collecting and distributing mail, booking couriers and taxis, and miscellaneous administrative tasks.
A Reception Support Hero is needed at the Auckland Domain House every day. There are two shifts available:
When families have a long day up in the wards, coming back to a homemade meal can ease some stress and pressure. As a Dinner Night Host, you will support our chef in managing volunteer groups who participate in our Dinner Nights programme. Your role is to ensure a delicious and nutritious meal is served to our families at 6pm and ensure that the facilities are left clean and tidy and ready for the next users.
If you have a passion for cooking, people, and hosting, this role is for you.
Dinner is served to families 4 days a week across our two Auckland Houses. On Mondays and Wednesday, dinner is served at Auckland Domain House. On Tuesdays and Thursday, dinner is served at Auckland Grafton Mews.
There are two shifts available for each dinner night:
In this role, you will support the Duty Manager in welcoming and caring for whānau who are staying at our Auckland Grafton Mew House.
Support is usually needed on Monday – Thursday, from 5pm – 8pm.
Your tasks include:
The Food Service Support Hero role is varied, fast paced and perfect for budding or aspiring chefs. You will be on your feet most of your shift and interacting with families as they come and go from the kitchen. You will also get the chance to learn a cooking technique or two from our wonderful chef.
In this role, you’ll help provide essential support to our chef by helping to prepare and cook meals, packaging and labelling meals, clearing kitchen of equipment, washing up and sanitising. You may also help with baking for families to enjoy.
Food service Support shifts are normally Mondays, Tuesdays, and Thursdays, from 10am – 12pm.
Movie Nights are a fun activity for children to enjoy while parents and caregivers have a small break.
Movie Nights take place fortnightly Tuesdays and Thursdays at Auckland Domain House and fortnightly Wednesdays at Auckland Grafton Mews House.
Each Movie Night shift is from 6pm – 8pm.
In this role, you’ll help drive families between our Auckland Grafton Mews House and the Hospital. This service runs Monday to Friday with 2 shifts that cover 7.30am – 1pm.
Our Family Transport Heroes also help drive families to the supermarket on Tuesdays from 10.30am – 1pm and St Lukes Westfield Mall on Thursdays from 10.30am – 1pm.
In this role, you will help run activities as part of our school holiday programme. This is a great role if you love to be creative and hands on with kids. Through the school holidays, you’ll help run different activities such as Lego building, arts and crafts, movies, and board games.
Throughout the year there are many family and fundraising events where the support of amazing volunteers is needed. There are events for families to celebrate special days like Matariki and Christmas. There are also events to help fundraise and raise awareness for Ronald McDonald House.
You will have the chance to let us know your preferences and interests in your application, however please note, all roles are subject to availability.
Dinner Nights
Mondays – Thursdays, 3pm – 8pmYour group will cook for 100+ people during this activity. Guided by our chef, you’ll prepare, cook, and serve dinner to families staying in our Auckland Houses. This activity is suitable for groups of 6-10 people. To participate in Dinner Nights, a minimum donation is required to help cover the cost of ingredients.
Meals in Advance
Fortnightly Fridays, 10am – 1pm Your group will prepare, cook, and pack 80 freezer meals for families whenever they need one. This activity is suitable for groups of 6-10 people. To participate in a Meals in Advance session, a minimum donation is required to help cover the cost of ingredients.
Working bee
Fortnightly Fridays, 9am – 1pmYour group will get busy around our Houses to support our staff with various tasks like water blasting and moving furniture, that keep our Auckland Houses comfortable, safe, and clean for families. This activity is suitable for groups of 4-6 people.
Baking
Weekly Fridays, 11am – 2pmYour group will get together to bake treats for families staying in our two Houses and the Whānau Room. This activity is suitable for groups of 4-6 people. Your group is expected to provide all the ingredients required for your baking.
